TERMS & CONDITIONS

 

PHONE REPAIRS 

PHONEPROBS' LIMITED LIFETIME WARRANTY on PARTS REPLACED

Most repairs have PhoneProbs' lifetime warranty. 

This warranty only covers defective parts from the manufacturer. The warranty does not cover water- damaged cellphones, cracked or broken screens, or software/hardware issues. Under a valid warranty claim, PhoneProbs will replace the defective part or hardware free of charge. However, PhoneProbs reserves the right to charge a minimum labor fee of $20. 

LOSS OF DATA

PhoneProbs is not responsible for the loss of any data, including apps or programs, texts or documents, and-or photographs and videos, especially if the cellphone or device has been disabled for any reason. It shall be the customer's sole responsibility to back up the data on the device prior to having the device repaired and-or restored or having data transferred from one device to another.

LENGTH OF REPAIR

A warranty repair could take up to 24 hours or longer but up to two weeks or longer if the problem involves the cellphone's motherboard.

VERIFICATION OF PREVIOUS REPAIR/PART

To verify that a part was replaced by PhoneProbs, both the part number and the cellphone's IMEI number shall correspond with those numbers recorded on the work order that was completed when the customer's cellphone was first brought into the store for the repair. Non-matching part and-or IMEI numbers shall void the warranty.

COMPLETION OF CUSTOMER FORM

PhoneProbs will only repair or attempt to repair what the customer reports and/or describes to PhoneProbs and nothing else. PhoneProbs cannot warrant a repair if the repaired cellphone requires a pass code or password and the customer has failed to provide the pass code (including pattern code) or pass word on the customer form. An incomplete work order can and will delay a repair or void a warranty. So, it is important that the customer provide all information requested including contact information, phone description, access code (including pattern code) and service plan; a detailed description of the phone's problem and what the customer wants repaired, and the customer's signature. Again, a customer form without any of the  requested information can and will delay the repair and void the warranty.

FAILURE TO PICK UP OR PAY FOR REPAIR

A customer's failure to pay for and-or pick up his/her cellphone or other device that was brought into PhoneProbs for a repair after 30 days from when the repair was completed or deemed unsuccessful will become the property of PhoneProbs.

UNCONTROLLABLE SITUATIONS WHERE PHONEPROBS CANNOT BE HELD LIABLE

 If a cellphone that is brought into PhoneProbs for a front screen replacement cannot be powered up or if its screen will not display any image or remains blank when powered up, PhoneProbs cannot be responsible for knowing the exact extent of any damage or problem with the cellphone. Therefore, PhoneProbs cannot be held responsible for any  damage or problem that might be construed as having resulted after PhoneProbs received the cellphone for repair. In such a case, PhoneProbs must rely solely on what the customer has reported or described as the problem he/she has with the phone. In a situation where the cellphone's front screen will not display anything or is completely blank, making it impossible for the technician to readily determine the extent of damage or the problem(s) with the cellphone.  It is a common occurrence among a variety of brand name cellphones whose screens remain blank after being powered up for these devices to lock up or become disabled on their own.  Although the customer may assume his/her cellphone was disabled by the technician working on his/her cellphone, this would be an inaccurate assumption.  The technician or PhoneProbs cannot be responsible for a faulty digitizer that randomly keys in a series of numbers, letters and symbols on its own, especially when the cellphone's front screen will not display anything. Therefore, the problem of a locked up or disabled cellphone cannot be discovered until a new screen has been installed by the technician. Because this is a problem caused by a faulty digitizer, PhoneProbs can only remove the new screen and re-install the former, damaged screen and charge the customer a $20 labor fee for the technician's time and effort. Again, PhoneProbs cannot be held liable for a faulty digitizer that randomly keys in letters, numbers and symbols on its own so that it can potentially lock up or disable the cellphone. Unfortunately, this is a problem that is completely out of the control of the technician repairing the cellphone.

POLICY/WARRANTY REGARDING HOME BUTTONS ON IPHONE 5S & UP

If a customer brings in an iPhone 5s or up for repair at PhoneProbs and the screen for that particular Apple cellphone is blank, PhoneProbs cannot be held liable if the home button is broken or damaged by the technician during the repair.

 

PHONES

10-DAY RETURN POLICY/60 Day LIMITED WARRANTY

For a period of 60 Day, PhoneProbs, Inc.(“PhoneProbs) will warrant this cellphone, computer or other electronic device against defects or malfunctions that existed prior to its sale and were not caused or created in any way by the customer. These defects, however, do not include any dents, scratches or cosmetic imperfections that existed at the time of the sale or any problem(s) that PhoneProbs made known to the customer prior to his/her purchase of the product.

 

WARRANTY/RETURN POLICY REGARDING DATA LOSS & SOFTWARE/HARDWARE CHANGES

This Warranty/Return Policy does not cover the loss of any personal data on the device or product for which the customer is seeking a refund as PhoneProbs is not responsible for the loss of any personal data on the device bought from or repaired by PhoneProbs. Any change or alteration in the product's hardware or software shall void this Warranty/Return Policy. 

 

10-DAY RETURN POLICY/RESTOCKING FEES

There is a restocking fee of 25% of the total cost (including sales tax) on returns based solely on the customer's dislike of the cellphone he/she purchased or his/her inability to operate the cellphone or the failure of a cellular service plan from being installed on the cellphone other than the one designed for the device . In lieu of the 25% re-stocking fee, the customer has the option of accepting an in-store gift card that is equivalent in value to the cellphone he/she purchased. This gift card may only be used to buy another cellphone or any other item(s) in PhoneProbs. Whatever option the customer chooses, he/she has up to 10 days to return the cellphone. After the 10th day, PhoneProbs will not grant a refund or gift card for any reason other than the cellphone having a pre-existing defect or malfunction not listed or described on the corresponding inspection report. 

 

POLICY REGARDING RETURN OF ACCESSORIES

All accessories are non-refundable. Accessories may be replaced only if it is found defective by a PhoneProbs representative. If the accessory is not found defective by a representative the accessory may be exchanged for an accessory of the exact same model only if the accessory is in the original unopened package and the customer can provide a receipt for the accessory for which he/she is seeking an exchange. A customer has up to 10 days to exchange an accessory.

 

POLICY REGARDING DEFECTS/MALFUNCTIONS WITH CELLPHONES PURCHASED

Whenever a customer returns a cellphone he/she purchased at PhoneProbs over his/her complaint of a defect or malfunction with the device, PhoneProbs will first try to repair the cellphone. The repair could take up to 24 hours if it can be done in house. In the case of a motherboard or more complex repair, the repair could take up to two weeks. If the cellphone cannot be repaired, the customer may select another cellphone of equal value at no cost to the customer. If the cellphone selected is of lesser value, PhoneProbs will pay the customer the difference between the cost of the cellphone selected and the price the customer paid for the returned cellphone. If the cost of the cellphone selected is more than the one the customer returned, the customer will owe PhoneProbs the difference between the price of that phone and what the customer paid for the phone he/she returned. If there is no other cellphone in the store that will satisfy the customer, PhoneProbs will issue the customer a gift card in the amount the customer paid for the cellphone he/she returned. This gift card can be used only in the store and at any time.

 

BUYER BEWARE

This is a used, refurbished item. A close and thorough examination of the product's appearance and operability is highly recommended prior to purchase. Any questions about the item's functions, speed, programs, its overall operation, how easy or difficult it is to use, or its connection to the Internet or WiFi, for example, should be made prior to buying the product.

 

WATER DAMAGE

POLICY/WARRANTY REGARDING WATER DAMAGED CELLPHONES

PhoneProbs charges $60 for repairing and reviving water-damaged cellphones. If unsuccessful in reviving water-damaged cellphones, PhoneProbs charges $30 for its time and effort. Although PhoneProbs may make a water-damaged cellphone operational again, it cannot provide any warranty for its work because of the unpredictability of water damage in how water adversely affects the motherboard, its circuits and other parts of the cellphone, especially in terms of corrosion. So buyer beware: PhoneProbs may be able to make a customer's water-damaged cellphone operational again, but it absolutely cannot guarantee that the cellphone will remain operational for any particular time. Furthermore, there shall absolutely be no refunds for any repair work involving water-damaged cellphones. Reviving a cellphone or making it operational after it has been dead due to water damage could be temporary or permanent.

 

PRE-PAID PHONE PLANS

POLICY REGARDING ACTIVATION OF PRE-PAID SERVICE PLANS

PhoneProbs shall not refund any successful activation, including a new activation or a port-over from one phone carrier or service plan to another. It is the customer's sole responsibility to know prior to having his/her cellphone activated whether the phone's sim card reader and-or logic board is working properly. A defective sim card reader or logic board can prevent a new cellular service plan or one that has been ported over from working properly. It is also the customer's sole responsibility to know whether his/her cellphone is under contract, has been reported lost or stolen, or has received a 'fraud' or 'blacklisted' status. Any of these conditions can prevent his/her cellular service plan from working properly. It is, therefore, the customer's sole responsibility, not PhoneProbs', to contact the cellphone's previous owner and determine whether his/her cellphone can be activated or ported over from one phone service plan to another and work properly.

 

RETAIL ACCESSORY

POLICY REGARDING ACCESSORY RETURNS/EXCHANGES 

NOTE: Accessories at PhoneProbs, Inc. ('PhoneProbs') includes any retail item sold in the store except cellphones, computers, tablets and watches. Accessories includes speakers, headphones, leather bags and purses, hats and any Snark City item sold at PhoneProbs, 

 

ACCESSORIES NON-REFUNDABLE

All accessories are non-refundable. Accessories may be replaced only if it is found defective by a PhoneProbs representative. If the accessory is not found defective by a PhoneProbs representative the accessory may be exchanged for an accessory of the exact same model only if the accessory is in the original unopened package and the customer can provide a receipt for the accessory for which he/she is seeking an exchange. A customer has up to 10 business days to exchange an accessory.

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What Our Clients Are Saying 

"Great service at a great price! Very affordable! Also the guys that run it are super friendly!

-Kyle