PhoneProbs was founded in 2012 by Andrew “Drew” D. Brewer in Scottsboro, Alabama. Drew became interested in cellphone repair after his quit working and he decided to learn how to fix it. His success at repairing his cellphone piqued his interest in starting Jackson County’s first and only cellphone repair business so local residents would not have to travel out of the county for such a service. For the many different cellphone problems customers would have him fix, Drew named his business “PhoneProbs, a name he had service marked through the U.S. Patent and Trademark Office. Initially working out of his home, Drew relocated his business near the courthouse square in Scottsboro. A year later, the business had grown so much that the building could no longer efficiently accommodate customers. So the business was moved across town to a larger building next to the Unclaimed Baggage Center. PhoneProbs served at this location until it moved in 2016 to its present location inside the former RadioShack building near the Walmart shopping center in Scottsboro. In 2018, Drew sold the PhoneProbs business to his father, David P. Brewer but remains active as the company’s marketing and advertising agent. David is joined in the company’s operations by his youngest son, Nathaniel “Nate” B. Brewer, who manages the business as the company’s chief executive officer, and Aayush “Oosh” H. Patel, who serves as director of technical services.
From its start as a cellphone repair business, PhoneProbs has evolved into one that also repairs computers, tablets and other electronic devices and sells a wide array of accessories and prepaid phone plans including PagePlus, H20, Verizon and Simple Mobile. PhoneProbs is unique in its willingness to tackle even the most challenging cellphone/computer repairs in the market and the lifetime warranties it places on most parts it replaces on these devices. When it comes to repairing or selling a cellphone or other electronic device, PhoneProbs offers the highest quality workmanship or product at a reasonable, competitive rate. From its inception, PhoneProbs has lived up to its motto: “99 probs but a phone (or computer) ain’t one.”